If you change your mind about an item or need a different size, you are required to notify us on firstname.lastname@example.org within 14 days of receiving your order stating the reason for the return or new size. We will do our best to exchange your item to another size if available in stock. The return or exchange must be sent to us within 14 days of emailing us.
Please return the items in original condition with attached tags and sale receipt in undamaged packaging to:
Colbjørnsensgade 12, kld th,
1650 Copenhagen V
The risk of loss or damage to the item is yours until the order is received by Ellen Pedersen. This means that if goods are lost or damaged in transit, Ellen Pedersen will not refund the purchase sum or exchange to another product or size unless the product still has market value. Therefore, we advise you to use the original packaging and retain your postal receipt.
In case of a refund, Ellen Pedersen will refund all payments received from you, excluding delivery cost, no later than 5 weekdays after the return is received. The refund will be made to the same account as you used for the purchase.
In case of exchange, we will send the new item within 5 workdays.