Terms and conditions

We accept the following credit and debit cards: Visa, Mastercard, American Express, PayPal and Direct Bank Transfer. The transaction will not be completed before your order is shipped or pick up.

All prices are shown in €(EUR). All prices are inclusive of Danish VAT of 25%. Prices do not include payment and delivery charges. Orders may be subject to local charges and import duties at your own expense. We advise you to contact your local customs office for further information.

Tax free shopping is not available.

Ellen Pedersen reserves the rights to change prices of the product. The price of the product will, during the order process, be valid. We however take reservations for typing, description and stock errors.

Orders placed on our website are not legally binding agreements. Ellen Pedersen is entitled, therefore, to cancel your order in case of errors, technical difficulties, delivery failure and similar circumstances.

Statutory right of complaint
According to the Danish Act on Sales of Goods, we provide a two-year right of complaint on all products sold on www.ellenpedersen.eu. The right of complaint is based on the statutory rules laid out in the Danish Act on Sales of Goods. Please contact us at webstore@ellenpedersen.eu. When contacting us please include order number, a description and photo if necessary.

If the complaint is justified Ellen Pedersen will refund reasonable shipping costs that you may have incurred with regard to the return of the goods. Please provide us with a copy of the receipt for shipment.

If you are dissatisfied with Ellen Pedersens’ handling of a complaint and no common understanding can be reached, you may file a complaint with Center for Klageløsning (Centre for Complaint Resolution) using this webpage: Forbrug.dk.

If no solution can be reached between us through the Centre for Complaint Resolution, you may then file a complaint with the Danish Consumer Complaints Board, subject to compliance with the relevant conditions, see Konkurrence- og Forbrugerstyrelsen.

Ellenpedersen.eu ensures that the personal data that you submit to us in relation to a purchase, including your name and contact details, is handled with the strictest confidentiality. Your payment information will be encrypted in Stripe. Your personal data is used exclusively for the purpose of processing your order. Personal information is handled under strict confidence and will not be disclosed to third parties.

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